Direct Placement Apartment Staffing
  • 02-Nov-2020 to 01-Jan-2021 (CST)
  • Arkansas Multi-family Office personnel
  • Little Rock, AR, USA
  • Direct Placement Apartment Staffing

Responsibilities of the Apartment Leasing Consultant

 

  • Qualify prospects by covering all criteria (ask questions; utilize completed guest cards, etc.)

  • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

  • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)

  • Submit processed applications to the Property Manager for approval.

  • Follow up with applicant regarding status.

  • Ensure apartment is ready for resident to move-in on agreed date.

  • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.

  • Secure new resident's signature(s) on appropriate paperwork prior to move-in.

  • Distribute and follow-up on renewal notices.

  • Understand the Apartment Association lease and contracted credit report application.

  • Accept rental payments and post rents to the computer.

  • Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.

  • Prepare and review quarterly and year end reports.

  • Assist in monitoring advertising effectiveness.

  • Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.

  • Quickly complete maintenance Service Request and inform the maintenance team.

  • Answer questions for residents about community, repairs, rent, rules, etc.

  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

  • Learn and ensure compliance with all company, local, state and federal safety rules.

  • Attend functions and participate as host for any functions as directed by the Community Manager.

  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.

  • Advise residents of referral concessions (if permitted.)

 

Requirements of the Apartment Leasing Consultant

 

  • Two (2) years experience in previous relevant customer service

  • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents

  • OSHA laws and regulations, willingness to obtain within six months

  • Demonstrate an ability to support and contribute to community team

  • Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software

  • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

  • Successfully pass drug test

Direct Placement Apartment Staffing
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